Privacy Policy

Company Name and Contact Information:

Company Name: NaviGO LTD

Address: Rwanda, Kigali City, Kicukiro

Email: team.navigo@gmail.com

Phone: +250790603658

Types of Data Collected:

• Personal Identification Information: This includes your name, email address, and phone number, which are collected when you register or use our services.
• Real-Time Location: We collect your real-time location to provide navigation and traffic management services.
• Navigation History: We keep records of your past navigations to improve your user experience and provide personalized recommendations.
• IP Address: Your IP address is collected when you access our app or website to monitor and analyze usage and trends.
• Device Information: We collect information about the device you use, such as the type, operating system, and unique device identifiers, to optimize our services for your device.
• App Usage Data: This includes data on features accessed, the duration of use, and your interactions with the app, which help us understand user behavior and improve our services.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our app and website and hold certain information.

We use the collected data for the following purposes:

• To Provide and Maintain the Service: Ensuring our app and website function correctly and efficiently.
• To Personalize User Experience: Customizing our services to better suit your preferences and usage patterns.
• To Process Transactions: Handling payments and other financial transactions securely.
• To Send Periodic Emails or Notifications: Informing you about updates, changes to our services, and other relevant information.
• To Improve Customer Service: Addressing your inquiries, concerns, and feedback effectively.
• For Marketing and Advertising Purposes: Sending you promotional materials and advertisements that may be of interest to you.
• For Analytics and Research: Analyzing usage data to improve our services and develop new features.
• For Legal Compliance: Complying with legal obligations and responding to legal requests.

We only share data with the following third party:

• Rwanda National Police: Data is shared with the Rwanda National Police for their analytics and traffic management purposes.

Data Storage: Data is stored on servers protected and monitored by the Rwandan government. These servers are equipped with advanced security measures to ensure data safety.

Data Retention: All data that we receive is stored indefinitely unless a deletion request is made by the user. This allows us to provide continuous and personalized services to our users.

Security Measures: We implement various security measures, including encryption, firewalls, and secure access protocols, to protect your data. Our servers are monitored continuously to detect and respond to potential security threats.

Access and Correction: You have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You can make such requests by contacting us at team.navigo@gmail.com.

Data Deletion: You can request the deletion of your personal data at any time by contacting us at team.navigo@gmail.com. We will process your request promptly unless we are required by law to retain certain data.

Data Portability: You have the right to request a copy of your personal data in a commonly used, machine-readable format. To make such a request, please contact us at team.navigo@gmail.com.

Opt-Out: You can opt out of data collection or certain uses of your data by adjusting your account settings or contacting us directly. This includes opting out of marketing communications and certain tracking technologies.

Cookies: We use cookies to store information about your preferences and to track your activity on our app and website. Cookies help us understand your usage patterns and improve your user experience.

Tracking Technologies: In addition to cookies, we use web beacons, pixels, and similar tracking technologies to collect information about how you interact with our services. This data helps us analyze user behavior and optimize our services.

Our services are intended for use by individuals aged 10 and older. We do not knowingly collect personal information from children under the age of 10. If we become aware that we have inadvertently collected data from a child under 10, we will take steps to delete that information promptly. Parents or guardians who believe that their child has provided us with personal information can contact us at team@navigo.rw to request the deletion of such information.

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify users of any significant changes by email and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

This Privacy Policy is governed by the laws of Rwanda. Any disputes arising from this Privacy Policy or your use of our services will be resolved in accordance with the laws of Rwanda. If you are accessing our services from outside Rwanda, please be aware that your personal data will be transferred to, stored, and processed in Rwanda, where our servers are located. By using our services, you consent to this transfer and processing of your personal data.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us:

Email: team.navigo@gmail.com

Phone: +250790603658